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Welcome to MyWinDirect!!

Customer Service

Shipping & Delivery

Orders received between Monday and Friday will usually be processed the same day, but no later than the end of the next business day unless we are out-of-stock on the item you ordered.  In those cases, we will notify you.

Shipment Delivery Time

Shipments within the United States, which are shipped by regular delivery service will require from 1 to 5 days for delivery, depending on your location. This delivery time includes Puerto Rico. We also offer 2 day expedited delivery for domestic shipments through UPS for an extra charge.

International delivery times will take longer. You should expect your order to arrive within 7 to 14 days to Canada and 1 to 3 weeks to other International destinations.

Shipping Cost

MyWinDirect will ship all domestic merchandise orders which are $50 or more (excluding taxes and any other charges) for FREE. Domestic Shipments with merchandise amounts less than $50 and all non-domestic shipments will be charged a delivery fee.

Privacy & Security

This is the website of MyWinDirect.com

Our mailing address is:

MyWinDirect.com
3 Thompson Rd
PO Box 703
East Windsor, CT 06088

We can be contacted via email at our contact page or you can reach us by telephone at 860-292-8709.

We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

For each visitor to our website, our server automatically recognizes only the consumer's domain name, but not the email address (where possible). We collect information volunteered by the consumer, such as site registrations. The information we collect is used to improve the content of our website and not shared with other organizations for commercial purposes.

If you do not want to receive email from us in the future, please let us know by emailing us. If you supply us with your postal address online you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

We provide registered customers with access to all information that we maintain about them. Consumers can access and edit this information by logging into their customer account.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we direct visitors to a secure server.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping basket.

With respect to ad servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.

If you feel that this site is not following its stated information policy, you may contact us by sending us email.
Returns & Replacements

We want you to be satisfied with your purchase. If you are not satisfied, you may return those items for a refund of the purchase price of the returned product. In order to receive a refund, the product, in its original packaging, must be returned within 14 days of the invoice date. We cannot accept returns of skin care items that have been opened. There are no refunds on any items that have been used or doesn’t have its original packaging in good condition.

Any shipping cost you incur to return the product to us will not be refunded.

If there are any discrepancies or product damage when you receive your order, call our customer service within
Ordering

Order Processing Time

Orders received between Monday and Friday will usually be processed the same day, but no later than the end of the next business day unless we are out-of-stock on the item you ordered.  In those cases, we will notify you.

Shipment Delivery Time

Shipments within the United States, which are shipped by regular delivery service will require from 1 to 5 days for delivery, depending on your location. This delivery time includes Puerto Rico. We also offer 2 day expedited delivery for domestic shipments through UPS for an extra charge.

International delivery times will take longer. You should expect your order to arrive within 7 to 14 days to Canada and 1 to 3 weeks to other International destinations.
Payment, Pricing & Promotions

All payments are made through the checkout process.  We accept Visa, MasterCard, American Express, Pay Pal and Google Checkout.  We also will accept personal checks.  In the case of checks, we will ship your order after the check has been receiving and has cleared the bank.  Orders for all other forms of payment will be shipped in a timely manner as specified in the shipping section.  All product pricing is clearly displayed along with any promotional sales.  From time to time, our regular customers will receive promotional advertisements with a promotional code that can be used during the checkout process in order to receive a promotional discount on their order.
Viewing Orders

Your order will be clearly displayed during the checkout process so that you will be able to see the details of what you are ordering.  You will also receive an e-mail, if you provide your e-mail address, confirming the details of your order.  In addition, you will receive a receipt for your credit card transaction.
Updating Account Information

You will be able to establish a user account, which will be secured by an ID log-in and password, which you will create.  You will be able to access the account information at any time to update your order information.

When you register for an account you will be able to log into 'My Account' at the top of every page.

When you log in to your account, you will be able to do the following: 

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Store alternative addresses (for shipping to multiple family members and friends!)